Salary Range: Please note the typical Hiring range is $20.98 - $26.23 per hour. Job offers within the range are based on relevant job qualifications and pay equity.
The Gift Processing Coordinator contributes to Medical Teams Internationals calling by maintaining positive interaction with donors, protecting donor confidentiality, and ensuring the integrity of the organizations private fundraising records. The Gift Processing Coordinator is responsible for donation processing, donor acknowledgements, and maintaining accurate and complete information in the Microsoft Dynamics CRM database system.
Medical Teams International Calling:
Daring to love like Jesus, we boldly break barriers to health and restore wholeness in a hurting world.
Medical Teams International holds strict child and vulnerable adult safeguarding principles and a zero-tolerance policy for misconduct related to sexual harassment, exploitation and abuse in the workplace and other places where the organizations activities are rendered. Parallel to technical competence, recruitment & selection, hiring decisions will give due emphasis to assessing candidates eligibility thorough background checks, police clearance, and professional reference check processes.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential Duties:
- Oversee and ensure the security of donations for Medical Teams, via multiple channels:
- Collect daily gift files from US Bank Lockbox and prepare for gift entry.
- Receive and research bank transfer donations to determine donor info and enter into CRM.
- Retrieve automated credit card gifts information and process manual credit card gifts to prepare for import into CRM.
- Manage the recurring gift process ensuring all additions, updates and terminations of credit card and ACH info are complete. Validate charges processed and troubleshoot any issues.
- Accurately value gifts of securities for donor gift and tax purposes, as well as organization records, and record in CRM.
- Complete and verify matching gift requests.
- Responsible for the data integrity of all contact and financial data in the CRM.
- In collaboration with internal stakeholders, ensure all non-donation monies received are identified and recorded appropriately.
- Train other employees on gift processing functions to serve as back-up during busy seasons. Delegate and schedule coverage of gift processing functions.
- Coordinate the daily entering of all donations, including review of campaign codes, designations, proposals, and pledges of gifts entered for accuracy.
- Support daily gift acknowledgement/receipting for donations.
- Process all pledges and pledge-related information to ensure compliance with gift acceptance policy and annual audit.
- Coordinate with event staff to lead Gift Processing team responsibilities in recording event purchases and donations.
- Collaborate with US Programs to ensure accuracy of their clinics and pledges in CRM.
- Liaise with US Programs, MaD and Finance to troubleshoot any problems around recording and auditing revenue.
- Serve as the liaison and subject matter expert on MaD Revenue and USP accounts receivable for Finance.
- Review, research and analyze data problems through monthly reconciliation processes and make adjustments as appropriate.
- Collaborate with Finance to confirm accuracy of information transfer to Unit4 and troubleshoot any discrepancies.
- Compile information needed by Finance for the annual audit.
- Respond to donor and staff inquiries and questions, exhibiting excellent customer service.
- Maintain Gift Processing documentation.
- Review and suggest changes to data entry procedures to minimize data reporting errors.
Other Duties:
- Support safeguarding of program participants and employees through promoting an environment of awareness and upholding the code of conduct provisions of Medical Teams Protection from Sexual Exploitation & Abuse, Child & Vulnerable Adult protection, and harassment-free workplace policies. Incumbents will remain alert and responsive to any child and adult safeguarding risks, acquire relevant knowledge and skills which will enable you to promote strong safeguarding practices, understand the child and adult safeguarding policy and procedures, and conduct yourself in a manner consistent with the Safeguarding code of conduct and behavior expectations.
- Utilize volunteers when appropriate.
- Additional duties as assigned.
Qualifications
EDUCATION, LICENSES, & CERTIFICATIONS
Required:
- Bachelors Degree or equivalent work experience in related field
- Valid Driver License
Preferred:
- Accounting coursework.
EXPERIENCE
Required Experience:
- Minimum 2 years experience doing complex data entry using a database system such as Microsoft Dynamics CRM, Raisers Edge or Salesforce.
Preferred Experience:
- Non-profit experience.
KNOWLEDGE, SKILLS & ABILITIES
Knowledge:
- Commitment to Medical Teams International Calling Statement and Core Values.
Skills:
- Highly organized, with exceptional attention to detail and accuracy.
- Strong problem solving and analytical skills.
- Advanced 10-key skills.
- Excellent relational and interpersonal skills.
- Highly skilled with office software: Microsoft Word and Excel.
- Moderately skilled with communication software: Outlook and Teams.
- Highly skilled working in a relational database such as Microsoft Dynamics CRM, Raisers Edge or Salesforce.
Abilities:
- Ability to work collaboratively with others.
- Ability to maintain and protect donor confidentiality.
- Ability to work collaboratively with others.
- Ability to perform repetitive tasks.
- Self-starter with the ability to independently plan, organize, and follow through on tasks.
- Results-focused, organized, detail orientated, and able to work with minimal supervision.
- Ability to consistently communicate professionally and effectively with all constituents.
- Ability to apply creativity, problem solving, and good judgement in addressing donor related issues.
- Ability to handle multiple projects simultaneously.
- Ability to be flexible and willing to adjust activities and priorities to take on new responsibilities as needed.
- Ability and willingness needed to travel when needed.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Frequent use of a personal computer, database and digital platforms, and other office productivity machinery, such as a copy machine and computer printer.
- Frequently uses hands, fingers, and arms to reach, handle, touch or feel equipment, medical instruments, materials, computer.
- Frequent communication and exchange of information among colleagues and persons of concern, which requires the ability to speak, hear, convey and express oneself.
- Frequent close vision and the ability to adjust focus.
- Occasionally ascends/descends stairs, steps, or ladder.
- Occasionally move about inside an office to access file cabinets, office machinery, meet with colleagues, etc.
- The employee must occasionally lift and/or move up to 10 pounds.
- Seldom to occasionally positions self to stoop, kneel, crouch, or crawl.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderately quiet.
- The employee may be required to travel to remote areas of the world where there are potential health hazards and risks, limited hygiene facilities, extreme weather, and very basic living conditions.
BENEFITS
The following information outlines typical benefits available for US-based, regular employees scheduled 30 hours or more per week. Actual benefits may be prorated for other than full-time work.
- Excellent Medical, Dental, and Vision Insurance
- Flexible work schedule options
- Life insurance & AD&D
- Generous vacation time (20 days), sick leave (10 days), and 12 paid holidays per year
- 401k retirement plan
- Paid parental leave
- Employee Assistance Plan
For a full description of our benefits, you can learn more here.
How to apply
Click HERE to apply on our website!
If the link above doesn't load, please see all our current openings at medicalteams.org/career/
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